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My Firefox accepts cookies but I have an error message on Gmail

  • 3 replies
  • 8 have this problem
  • 12 views
  • Last reply by ebarrett

ebarrett
ebarrett
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I can get into gmail from my PC and from my laptop on any browser -- except for Firefox. Although change my Tools settings to accept cookies from a 3rd party, I still keep getting this message, "We're sorry. It seems there is a problem. Please try using Gmail with a supported browser. If you're encountering this error while using a supported browser, we suggest alerting your Internet Service Provider (ISP) that a proxy is failing to accept cookies on HTTP redirects." Help!

I can get into gmail from my PC and from my laptop on any browser -- except for Firefox. Although change my Tools settings to accept cookies from a 3rd party, I still keep getting this message, "We're sorry. It seems there is a problem. Please try using Gmail with a supported browser. If you're encountering this error while using a supported browser, we suggest alerting your Internet Service Provider (ISP) that a proxy is failing to accept cookies on HTTP redirects." Help!

Modified by ebarrett

All Replies (3)

ebarrett
ebarrett Question owner
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If I don't hear from someone soon, I'm going to have to switch to Google Chrome. Grrrrr...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

ebarrett
ebarrett Question owner
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I initially removed the cookies for the site but it still didn't work. However, when I chose 'Remove All Cookies' -- IT WORKED!!!! Thank you!

Erin.