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A Dell Technician told me my Firefox 3.6.17 was corrupted and uninstalled it and Installed 4.0. Now I lost all my sub-folder Bookmarks and some Folder Bookmarks. How to I retreive them?

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  • Last reply by tolkq

catmandodo
catmandodo
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I had about 100 Bookmark Folders and 500 to 600 Bookmark sub-folders inside the Bookmark Folders on Firefox 3.6.17. When I signed off my Windows XP system on Thursday the Firefox home Page was fine. When I logged on to the Firefox Homepage the next day the page changed and I was unable to change it back, the "add Apps" had no effect and I could not customize the page. My home page is google com ig dell using Mozilla Firefox as my Browser so I called Dell to get help. The Dell technician played with it for about 1 1/2 hours and then decided Firefox was corrupted and he would have to load a new copy. He uninstalled the old 3.6.17 and installed 4.0. I specifically told him I had lots of Bookmarks and could not lose them. He assured me it would be No Problem. When I checked after he finished, I had lost all my bookmarks. The Dell Technician could not retrieve the Bookmarks and had to go to a Dell Datasafe Backup that I did. He could only retrieve a small portion of my Bookmarks. It will take me weeks to build these Bookmarks again. I can't believe these are all gone from my hard drive. Is there anything I can do to retrieve them and how can I prevent this in the future.

I had about 100 Bookmark Folders and 500 to 600 Bookmark sub-folders inside the Bookmark Folders on Firefox 3.6.17. When I signed off my Windows XP system on Thursday the Firefox home Page was fine. When I logged on to the Firefox Homepage the next day the page changed and I was unable to change it back, the "add Apps" had no effect and I could not customize the page. My home page is google com ig dell using Mozilla Firefox as my Browser so I called Dell to get help. The Dell technician played with it for about 1 1/2 hours and then decided Firefox was corrupted and he would have to load a new copy. He uninstalled the old 3.6.17 and installed 4.0. I specifically told him I had lots of Bookmarks and could not lose them. He assured me it would be No Problem. When I checked after he finished, I had lost all my bookmarks. The Dell Technician could not retrieve the Bookmarks and had to go to a Dell Datasafe Backup that I did. He could only retrieve a small portion of my Bookmarks. It will take me weeks to build these Bookmarks again. I can't believe these are all gone from my hard drive. Is there anything I can do to retrieve them and how can I prevent this in the future.

Modified by catmandodo

All Replies (2)

rnlunatic
rnlunatic
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EVERY time I upgrade FF I lose ALL of my bookmarks and my personalized toolbar. I have a Mac. This has happened so many times I refuse to upgrade to 4. Every time I blink I am getting pop ups telling me to upgrade to 4. Sick of it all. I too spent a lot of time with apple support, tried pulling BM's from time machine to no avail.......

tolkq
tolkq
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I, too had my book marks disappear when I upgraded to FF 4.0

I am now back and enjoying FF 3.6.17 (my original) yet I am still

without my book marks and am floundering trying to recoup.

Any help appreciated. If unable to see my book marks in the near

future I will definitely jump ship. It's too bad that FF people have

created this problem. I am mystified and disgusted with their actions.