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WHY HAVE YOU NOT ANSWERED MY FIRST QUESTION?

  • 4 replies
  • 1 has this problem
  • 27 views
  • Last reply by Plankwing

Plankwing
Plankwing
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I asked why FFv6 update would not run then caused FF to refuse to run. No answer. Why? Poor customer service. Since, I downloaded v6 and "installed"; now, instead of running, I get "Error: Platform version '5.0' is not compatible with/minVersion > = 6.0/maxVersion < = 6.0" and FF won't run at all. I had to use IE to get to GooChrome and am using it to communicate with you. And, when I tried to leave a "comment" you returned "Cannot use this version, have to use the latest version of FF." Sheeesh! HOW DUMB IS THAT?!?!

I asked why FFv6 update would not run then caused FF to refuse to run. No answer. Why? Poor customer service. Since, I downloaded v6 and "installed"; now, instead of running, I get "Error: Platform version '5.0' is not compatible with/minVersion > = 6.0/maxVersion < = 6.0" and FF won't run at all. I had to use IE to get to GooChrome and am using it to communicate with you. And, when I tried to leave a "comment" you returned "Cannot use this version, have to use the latest version of FF." Sheeesh! HOW DUMB IS THAT?!?!

All Replies (4)

Andrew
Andrew
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So firefox won't open at all?

the-edmeister
the-edmeister
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Original support request is here.
https://support.mozilla.com/en-US/questions/864099

Andrew
Andrew
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Locking - Original Question https://support.mozilla.com/en-US/questions/864099

Plankwing
Plankwing Question owner
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No, it will not run. I included the error message in my "question." As for "poor customer service," I thought this "question" system was going to Mozilla and not a Firefox forum. Please count that comment withdrawn.

Modified by Plankwing