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I recently upgraded Firefox and purchased a new computer. Now when doing online purchasing the yellow security padlock icon no longer is visible in the lower right hand task bar. How do I correct the problem?

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  • Last reply by Tim

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I recently upgraded to a new version of Firefox and also purchased a new HP computer using Windows 7 Home Premium. I use AVG as my virus scanning program Now when doing online purchasing the yellow security padlock icon no longer is visible in the lower right hand task bar. How do I correct the problem? As you might imagine, I'm concerned about security fraud.

I recently upgraded to a new version of Firefox and also purchased a new HP computer using Windows 7 Home Premium. I use AVG as my virus scanning program Now when doing online purchasing the yellow security padlock icon no longer is visible in the lower right hand task bar. How do I correct the problem? As you might imagine, I'm concerned about security fraud.

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The lock icon is no longer there (as there is no longer the status bar)

Security information is now shown in the Site Identity Button. See http://support.mozilla.com/en-US/kb/Site%20Identity%20Button