Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When viewing netflix on firefox, a gap of about an inch from top to bottom of the screen is present when going to fullscreen.

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by tashtonb

more options

Youtube, other flash players, and media players works fine full screen. IE plays netflix fine. The laptop is new, HP Pavilion dv6. All audio and video drivers have been updated. Firefox and ms silverlight updated. Tried un-installing and re-installing silverlight. The following link has pictures in the first post of exactly what I'm experiencing. http://www.hv20.com/showthread.php?43957-HP-Laptop-Full-Screen-Issue

Youtube, other flash players, and media players works fine full screen. IE plays netflix fine. The laptop is new, HP Pavilion dv6. All audio and video drivers have been updated. Firefox and ms silverlight updated. Tried un-installing and re-installing silverlight. The following link has pictures in the first post of exactly what I'm experiencing. http://www.hv20.com/showthread.php?43957-HP-Laptop-Full-Screen-Issue

All Replies (2)

more options

I agree with the consensus in that other support thread, it looks like a Silverlight problem.

more options

I agree, but as netflix plays fine full screen in IE, there is a problem with how Silverlight is working with firefox. It acts as if it is occupying the full screen (no parts cut out) but there is still that annoying gap. I'm wondering if anybody else has come across this problem, or more importantly, a way to fix it.