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Firefox crashes

  • 3 replies
  • 9 have this problem
  • 1 view
  • Last reply by Moses

Dani1234
Dani1234
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I'm unable to start Firefox, even in safe mode. It started getting screwy after I attempted to update to the latest version (I currently have 9.0.1), and then I couldn't submit a web address without simply hitting "enter". Shortly after, upon trying to restart Firefox, it would crash. I can't even get the window to open, so I feel pretty helpless. I've scanned for viruses, etc.. Don't know what else to do.

I'm unable to start Firefox, even in safe mode. It started getting screwy after I attempted to update to the latest version (I currently have 9.0.1), and then I couldn't submit a web address without simply hitting "enter". Shortly after, upon trying to restart Firefox, it would crash. I can't even get the window to open, so I feel pretty helpless. I've scanned for viruses, etc.. Don't know what else to do.

All Replies (3)

Moses
Moses
  • Moderator
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Hi,

As of right now, the system that handles the crash reports is down (to my knowledge) as I couldn't retrieve the crash details.

But until I get that, I highly suggest that you update Firefox to 10.0.1 as it has more updates and stability.

Get Firefox here

Dani1234
Dani1234 Question owner
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I have so many passwords saved in Firefox from over the years, I really depend on it. Is there at least a way I could retrieve that information, if I were to try re-installing it?

Moses
Moses
  • Moderator
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You could try reinstalling Firefox but just don't check the box that says Remove my personal data and information.

Not certain that will work but worth a try.