Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't start Firefox since installing to 12 (crash)

  • 1 reply
  • 24 have this problem
  • 7 views
  • Last reply by cor-el

katitar
katitar
more options

I updated to version 12 and since then can not start Firefox at all, it instantly crashes. I don't understand how I can get it to start in "safe-mode" when it doesn't star at all, so I can't get into options to disable plug-ins... could someone provide "for dummies" instructions?

Any tips on fixing this? On the crash report, it says the crash reason is EXCEPTION_ACCESS_VIOLATION_WRITE.

I updated to version 12 and since then can not start Firefox at all, it instantly crashes. I don't understand how I can get it to start in "safe-mode" when it doesn't star at all, so I can't get into options to disable plug-ins... could someone provide "for dummies" instructions? Any tips on fixing this? On the crash report, it says the crash reason is EXCEPTION_ACCESS_VIOLATION_WRITE.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Looks like a problem with cookies.

Try to rename cookies.sqlite to cookies.sqlite.sav and delete a possible cookies.sqlite-journal in the Firefox Profile Folder in case that the file that stores the cookies is corrupted.

See http://kb.mozillazine.org/Cookies (Removing cookies)

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

See also: