Cannot got to "http://abcnews.go.com/"
This website shows a blank page now. It just started happening after installing FF 12 and 13.
Chosen solution
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
All Replies (6)
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
1. Clear Firefox's Cache
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Offline Storage : "Clear Now"
2. If needed, delete the site's cookies here
While viewing a page anywhere on a go.com site, right-click and choose View Page Info > Security > "View Cookies"
If you can't get to any go.com sites, you could launch that dialog on this page and change the domain in the search box to go.com to access its cookies.
Then try loading the page again. Does that help?
Still shows a blank page. I did all your suggestions. Thanks for your prompt help. It's very strange why it does not work.
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
Thanks. It works in Safe mode, I can go to that website. How do I figure out which plugin or extension is causing this? I don't understand why it is a problem now, I have not installed any new plugins, themes or extensions.
Chosen Solution
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Thanks, I'll try this. Later today. Off to bed now. I appreciate everyone's help. I can view this website by opening it in 'IE Tab'. Found out which extension is causing the problem:
Adblock Plus 2.0.3! I cannot live with this extension Disabled!
Need a workaround. For now, I'll view this site in IE tab. Thanks again!
I downloaded a new definition for the adblock filter subscription I use, and that seemed to solve the problem.
Modified by CraigL