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Problem loading a page?

  • 2 replies
  • 16 have this problem
  • 1 view
  • Last reply by cor-el

ncartmell
ncartmell
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Suddenly I can not use Firefox, IE still works.

When I try to use Firefox I consistently get the following message.

Firefox can't find the file at jar:file:///C:/Program Files (x86)/Mozilla Firefox/omni.ja!/chrome/browser/content/browser/undefinededge.jeetyetmedia.comjs/google/google_20120307.js.

I have done the following to no avail.

1 Uninstalled Firefox and then re-installed 2 Deleted Mozilla directory and then re-installed Firefox 3 Updated plugins 4 Disabled plugins 5 Windows system restore (although restore appeared unsuccessful

Suddenly I can not use Firefox, IE still works. When I try to use Firefox I consistently get the following message. Firefox can't find the file at jar:file:///C:/Program Files (x86)/Mozilla Firefox/omni.ja!/chrome/browser/content/browser/undefinededge.jeetyetmedia.comjs/google/google_20120307.js. I have done the following to no avail. 1 Uninstalled Firefox and then re-installed 2 Deleted Mozilla directory and then re-installed Firefox 3 Updated plugins 4 Disabled plugins 5 Windows system restore (although restore appeared unsuccessful

All Replies (2)

philipp
philipp
  • Moderator
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hello ncartmell, this might be related to malware being active on your system. please do a full scan of your system with your security software already in place & also do a scan with the free version of malwarebytes.

for more information please refer to the following links: Troubleshoot Firefox issues caused by malware

http://blog.teesupport.com/remove-edge-jeetyetmedia-com-manually-edge-jeetyetmedia-pop-up-virus-removal-instruction/

Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).