Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Impossible to open pdf files

  • 4 replies
  • 12 have this problem
  • 1 view
  • Last reply by ideato

more options

Hello, I can't see or download pdf files, when I click on a link a blank page appears, it seems that my adobe reader doesn't work properly... However when I tried to download it again, the installation fails everytime. I tried to download others pdf reader plugins and it is still not working.What sould I do ? Thanks

Hello, I can't see or download pdf files, when I click on a link a blank page appears, it seems that my adobe reader doesn't work properly... However when I tried to download it again, the installation fails everytime. I tried to download others pdf reader plugins and it is still not working.What sould I do ? Thanks

All Replies (4)

more options

Hi paulmessian

try to Re-initializing the plugins database and check it again.


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

more options

Ideato's solution did not work for me, but it gave me an idea...

Go to Tools > Add-ons

Then go to Plug-ins on the left, and check to see if Adobe Acrobat NPAPI is installed and enable. If so disable it. That did it for me!

Rob

more options

Thank you for your answers! I tried what you said but it did not change anything, still the blank page :(

more options

Hi again paulmessian

disable the adobe reader and install the excellent PDF Browser Plugin viewer it is only for mac is : http://www.schubert-it.com/pluginpdf/


thank you