Firefox 21 is crashing multiple times a day.
Firefox is crashing several time a day. Listed are the latest crash reports.
bp-5004a6b9-c29e-45b9-9544-0c81c2130529 bp-0d470ca4-dd42-4179-875f-c28f72130529 bp-276cda0b-e8be-40d7-ab6e-f24f72130529 bp-4b7582c7-5d12-4250-8e9b-d17072130528
Modified by cor-el
Chosen solution
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled
- the default theme is used (no persona)
- userChrome.css and userContent.css are ignored
- the default toolbar layout is used (localstore-safe.rdf)
- the Javascript JIT compiler is disabled
- hardware acceleration is disabled
- plugins are not affected
- preferences are not affected
If it isn't caused by an extension or hardware acceleration then try to disable the JIT compiler.
Try to disable the ionmonkey JIT compiler by setting these jit prefs to false on the about:config page (Search: jit) to see if that helps.
- javascript.options.methodjit.chrome
- javascript.options.methodjit.content
All Replies (2)
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Chosen Solution
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled
- the default theme is used (no persona)
- userChrome.css and userContent.css are ignored
- the default toolbar layout is used (localstore-safe.rdf)
- the Javascript JIT compiler is disabled
- hardware acceleration is disabled
- plugins are not affected
- preferences are not affected
If it isn't caused by an extension or hardware acceleration then try to disable the JIT compiler.
Try to disable the ionmonkey JIT compiler by setting these jit prefs to false on the about:config page (Search: jit) to see if that helps.
- javascript.options.methodjit.chrome
- javascript.options.methodjit.content