Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

what is the red border

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by cor-el

nyc86
nyc86
more options

I just got a new computer with Windows 8 and a touch screen. I opened up Firefox and have found that the top of the browser, above the tabs, is pink-red and there are thin borders around the browser with the same color as well. Occasionally, it will go back to the original light blue color but then goes right back to the pink-red. I've not been able to find out what they are supposed to mean. Thanks!

I just got a new computer with Windows 8 and a touch screen. I opened up Firefox and have found that the top of the browser, above the tabs, is pink-red and there are thin borders around the browser with the same color as well. Occasionally, it will go back to the original light blue color but then goes right back to the pink-red. I've not been able to find out what they are supposed to mean. Thanks!

All Replies (2)

iamjayakumars
iamjayakumars
more options

Could you attach a screenshot?

Try to use JPG or PNG image file format and make it public view.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features and can use such means to show that the browser is running in such a protected environment.