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Email contact list is 1/2 gone. I import and it's there again, then it's gone again. Contact list shows up in Explorer, but not Firefox. How to fix?

thomas999
thomas999
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My contact list is half gone, the last half of the alphabet (all letters after "J"). I "import" my contacts from the same email account and magically they are all there again. However, when I click on Inbox and then go back to the Contact list, they are half gone again. When I open Internet Explorer, all of the contacts are there.

I'm In Firefox 22.0 and use Windows 7.

How do I get my contacts to stay put??

Thanks in advance for your help.

My contact list is half gone, the last half of the alphabet (all letters after "J"). I "import" my contacts from the same email account and magically they are all there again. However, when I click on Inbox and then go back to the Contact list, they are half gone again. When I open Internet Explorer, all of the contacts are there. I'm In Firefox 22.0 and use Windows 7. How do I get my contacts to stay put?? Thanks in advance for your help.

All Replies (2)

kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Wesley Branton
Wesley Branton
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Does this problem still occur when you run Firefox in Safe Mode?

<center>Firefox Safe Mode </center>

Modified by Wesley Branton