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how do I get Firefox to load a page I've visited before, but won't load now?

  • 1 reply
  • 1 has this problem
  • 18 views
  • Last reply by kobe

Oliviaraes823
Oliviaraes823
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I installed Firefox n ended up uninstalling it to try chrome on my android, but ended up going back to Firefox and a website I visit won't load now. in the address bar, it will show it loading then it will show the Firefox logo, as if it loaded, then it will show the loading icon again. it just keeps doing that and never loads. help!!

I installed Firefox n ended up uninstalling it to try chrome on my android, but ended up going back to Firefox and a website I visit won't load now. in the address bar, it will show it loading then it will show the Firefox logo, as if it loaded, then it will show the loading icon again. it just keeps doing that and never loads. help!!

All Replies (1)

kobe
kobe
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Have you tried clearing the cache and cookies first?

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.