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stops working when accessing hotmail account using outlook

whocares9876
whocares9876
more options

When I try to access my hotmail account using Outlook, I get a message that Nightly has stopped working. I don't have to take any action after logging into the account for this to happen and it happens every time. I can use yahoo mail with no problem.


Application Basics

Name: Firefox Version: 29.0a1 User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140118030204 browser.startup.homepage: http://xfinity.comcast.net/?cid=insDate07102013 browser.startup.homepage_override.buildID: 20140118030204 browser.startup.homepage_override.mstone: 29.0a1 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 29.0a1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1390175426 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true

print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -2147483571 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 1 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 1065353216 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: false print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 print.printer_Samsung_ML-2010_Series.print_bgcolor: false print.printer_Samsung_ML-2010_Series.print_bgimages: false print.printer_Samsung_ML-2010_Series.print_colorspace: print.printer_Samsung_ML-2010_Series.print_command: print.printer_Samsung_ML-2010_Series.print_downloadfonts: false print.printer_Samsung_ML-2010_Series.print_duplex: -2147483571 print.printer_Samsung_ML-2010_Series.print_edge_bottom: 0 print.printer_Samsung_ML-2010_Series.print_edge_left: 0 print.printer_Samsung_ML-2010_Series.print_edge_right: 0 print.printer_Samsung_ML-2010_Series.print_edge_top: 0 print.printer_Samsung_ML-2010_Series.print_evenpages: true print.printer_Samsung_ML-2010_Series.print_footercenter: print.printer_Samsung_ML-2010_Series.print_footerleft: &PT print.printer_Samsung_ML-2010_Series.print_footerright: &D print.printer_Samsung_ML-2010_Series.print_headercenter: print.printer_Samsung_ML-2010_Series.print_headerleft: &T print.printer_Samsung_ML-2010_Series.print_headerright: &U print.printer_Samsung_ML-2010_Series.print_in_color: true print.printer_Samsung_ML-2010_Series.print_margin_bottom: 0.5 print.printer_Samsung_ML-2010_Series.print_margin_left: 0.5 print.printer_Samsung_ML-2010_Series.print_margin_right: 0.5 print.printer_Samsung_ML-2010_Series.print_margin_top: 0.5 print.printer_Samsung_ML-2010_Series.print_oddpages: true print.printer_Samsung_ML-2010_Series.print_orientation: 1 print.printer_Samsung_ML-2010_Series.print_page_delay: 50 print.printer_Samsung_ML-2010_Series.print_paper_data: 1 print.printer_Samsung_ML-2010_Series.print_paper_height: 11.00 print.printer_Samsung_ML-2010_Series.print_paper_name: print.printer_Samsung_ML-2010_Series.print_paper_size_type: 0 print.printer_Samsung_ML-2010_Series.print_paper_size_unit: 0 print.printer_Samsung_ML-2010_Series.print_paper_width: 8.50 print.printer_Samsung_ML-2010_Series.print_plex_name: print.printer_Samsung_ML-2010_Series.print_resolution: 1065353216 print.printer_Samsung_ML-2010_Series.print_resolution_name: print.printer_Samsung_ML-2010_Series.print_reversed: false print.printer_Samsung_ML-2010_Series.print_scaling: 1.00 print.printer_Samsung_ML-2010_Series.print_shrink_to_fit: false print.printer_Samsung_ML-2010_Series.print_to_file: false print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_bottom: 0 print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_left: 0 print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_right: 0 print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389307622

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 10-1-2013 Driver Version: 10.18.10.3316 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Beta Version in use: 4.10.3 Beta

NSS Expected minimum version: 3.15.5 Basic ECC Beta Version in use: 3.15.5 Basic ECC Beta

NSSSMIME Expected minimum version: 3.15.5 Basic ECC Beta Version in use: 3.15.5 Basic ECC Beta

NSSSSL Expected minimum version: 3.15.5 Basic ECC Beta Version in use: 3.15.5 Basic ECC Beta

NSSUTIL Expected minimum version: 3.15.5 Beta Version in use: 3.15.5 Beta

When I try to access my hotmail account using Outlook, I get a message that Nightly has stopped working. I don't have to take any action after logging into the account for this to happen and it happens every time. I can use yahoo mail with no problem. Application Basics ------------------ Name: Firefox Version: 29.0a1 User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:29.0) Gecko/20100101 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140118030204 browser.startup.homepage: http://xfinity.comcast.net/?cid=insDate07102013 browser.startup.homepage_override.buildID: 20140118030204 browser.startup.homepage_override.mstone: 29.0a1 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 29.0a1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1390175426 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -2147483571 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 1 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 1065353216 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: false print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 print.printer_Samsung_ML-2010_Series.print_bgcolor: false print.printer_Samsung_ML-2010_Series.print_bgimages: false print.printer_Samsung_ML-2010_Series.print_colorspace: print.printer_Samsung_ML-2010_Series.print_command: print.printer_Samsung_ML-2010_Series.print_downloadfonts: false print.printer_Samsung_ML-2010_Series.print_duplex: -2147483571 print.printer_Samsung_ML-2010_Series.print_edge_bottom: 0 print.printer_Samsung_ML-2010_Series.print_edge_left: 0 print.printer_Samsung_ML-2010_Series.print_edge_right: 0 print.printer_Samsung_ML-2010_Series.print_edge_top: 0 print.printer_Samsung_ML-2010_Series.print_evenpages: true print.printer_Samsung_ML-2010_Series.print_footercenter: print.printer_Samsung_ML-2010_Series.print_footerleft: &PT print.printer_Samsung_ML-2010_Series.print_footerright: &D print.printer_Samsung_ML-2010_Series.print_headercenter: print.printer_Samsung_ML-2010_Series.print_headerleft: &T print.printer_Samsung_ML-2010_Series.print_headerright: &U print.printer_Samsung_ML-2010_Series.print_in_color: true print.printer_Samsung_ML-2010_Series.print_margin_bottom: 0.5 print.printer_Samsung_ML-2010_Series.print_margin_left: 0.5 print.printer_Samsung_ML-2010_Series.print_margin_right: 0.5 print.printer_Samsung_ML-2010_Series.print_margin_top: 0.5 print.printer_Samsung_ML-2010_Series.print_oddpages: true print.printer_Samsung_ML-2010_Series.print_orientation: 1 print.printer_Samsung_ML-2010_Series.print_page_delay: 50 print.printer_Samsung_ML-2010_Series.print_paper_data: 1 print.printer_Samsung_ML-2010_Series.print_paper_height: 11.00 print.printer_Samsung_ML-2010_Series.print_paper_name: print.printer_Samsung_ML-2010_Series.print_paper_size_type: 0 print.printer_Samsung_ML-2010_Series.print_paper_size_unit: 0 print.printer_Samsung_ML-2010_Series.print_paper_width: 8.50 print.printer_Samsung_ML-2010_Series.print_plex_name: print.printer_Samsung_ML-2010_Series.print_resolution: 1065353216 print.printer_Samsung_ML-2010_Series.print_resolution_name: print.printer_Samsung_ML-2010_Series.print_reversed: false print.printer_Samsung_ML-2010_Series.print_scaling: 1.00 print.printer_Samsung_ML-2010_Series.print_shrink_to_fit: false print.printer_Samsung_ML-2010_Series.print_to_file: false print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_bottom: 0 print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_left: 0 print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_right: 0 print.printer_Samsung_ML-2010_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389307622 Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 10-1-2013 Driver Version: 10.18.10.3316 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Beta Version in use: 4.10.3 Beta NSS Expected minimum version: 3.15.5 Basic ECC Beta Version in use: 3.15.5 Basic ECC Beta NSSSMIME Expected minimum version: 3.15.5 Basic ECC Beta Version in use: 3.15.5 Basic ECC Beta NSSSSL Expected minimum version: 3.15.5 Basic ECC Beta Version in use: 3.15.5 Basic ECC Beta NSSUTIL Expected minimum version: 3.15.5 Beta Version in use: 3.15.5 Beta

Chosen solution

How do you get the message:

  • Firefox crash dialog
  • (NOT RESPONDING) on the window title bar
  • Windows dialog

Could you try the site in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions, disable hardware acceleration of graphics, disable the JavaScript compilers, and disable some custom settings. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

How do you get the message:

  • Firefox crash dialog
  • (NOT RESPONDING) on the window title bar
  • Windows dialog

Could you try the site in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions, disable hardware acceleration of graphics, disable the JavaScript compilers, and disable some custom settings. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

whocares9876
whocares9876 Question owner
more options

Although I had just received the latest update, I solved the problem by downloading and reinstalling Nightly.