Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash report screen after sleep

  • 5 replies
  • 6 have this problem
  • 3 views
  • Last reply by cor-el

more options

Firefox will not start after sleep. All I get is the crash report screen. All is well if I reboot my system. I have a screen shot of error, if needed. Also i have a crash report if needed.

Firefox will not start after sleep. All I get is the crash report screen. All is well if I reboot my system. I have a screen shot of error, if needed. Also i have a crash report if needed.

Chosen solution

You're welcome

Read this answer in context 👍 1

All Replies (5)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

more options

bp-5b0474a3-ee40-4dc7-87b0-ef2f72140125 1/25/2014 3:19 PM bp-d906f7fd-0aaf-4e78-ac13-8f9c12140125 1/25/2014 3:19 PM bp-dc1dabeb-f113-4403-becd-4f10f2140125 1/25/2014 3:04 PM bp-8ff49b5d-510c-4b3b-bfa6-e0bc72140125 1/25/2014 3:04 PM 00172510-1835-4943-87f3-e73b1fdae0a4 1/25/2014 3:04 PM bp-fdf5cb2a-b779-4b27-8706-45b142140125 1/25/2014 1:18 PM

I hope these are what you requested. If not please let me know. Thanks in advance for your help and interest.

more options

That looks like a problem with the Nvidia display driver.

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

more options

You are amazing. Great help. I cannot thank you enough. Nvidia display driver would have been my last guess. Thank you.

more options

Chosen Solution

You're welcome