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i have a banking problem. thisproblem does not happen in explorer. only when usinf firefox. the bank suggests a setting on firefox is to blame. this window is t

  • 2 replies
  • 2 have this problem
  • 74 views
  • Last reply by cor-el

rowo
rowo
more options
When transferring money form one account to another a message comes up as follows: Internet banking error. You are not authorized to access the required resource. I has worked for years and stopped today. The banking works fine on outlook. Bank suggests it is a browser problem. I have deleted and re installed Firefox, no result.
Application Basics
------------------
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-5c8ebd4b-e6e6-44dc-aede-cd9832140310
Submitted: 1 day ago
Report ID: bp-94c6941b-e0f9-4141-b15a-82ec42140310
Submitted: 1 day ago
Report ID: bp-f29de323-62fc-4d51-8a75-e60402140310
Submitted: 1 day ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
----------
Name: Snap.Do
Version: 1.1
Enabled: true
ID: {00b85b24-5c20-028d-31db-efaa19e6c517}
Name: PC Sync 2 Synchronisation Extension
Version: 1.0.0.736
Enabled: false
ID: bkmrksync@nokia.com
Name: Skype Click to Call
Version: 7.0.14735.1561
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 1024
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage: http://www.weatherzone.com.au/tas/northwest-coast/yolla|http://www.nab.com.au/personal/internet-banking|https://webmail.
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
keyword.URL: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1394604735
places.history.expiration.transient_current_max_pages: 101832
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1394253901
Graphics
--------
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0046
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 8-25-2010
Driver Version: 8.15.10.2202
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4
When transferring money form one account to another a message comes up as follows: Internet banking error. You are not authorized to access the required resource. I has worked for years and stopped today. The banking works fine on outlook. Bank suggests it is a browser problem. I have deleted and re installed Firefox, no result.<pre><nowiki>Application Basics ------------------ Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-5c8ebd4b-e6e6-44dc-aede-cd9832140310 Submitted: 1 day ago Report ID: bp-94c6941b-e0f9-4141-b15a-82ec42140310 Submitted: 1 day ago Report ID: bp-f29de323-62fc-4d51-8a75-e60402140310 Submitted: 1 day ago All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Snap.Do Version: 1.1 Enabled: true ID: {00b85b24-5c20-028d-31db-efaa19e6c517} Name: PC Sync 2 Synchronisation Extension Version: 1.0.0.736 Enabled: false ID: bkmrksync@nokia.com Name: Skype Click to Call Version: 7.0.14735.1561 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1024 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.newtab.url: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: http://www.weatherzone.com.au/tas/northwest-coast/yolla|http://www.nab.com.au/personal/internet-banking|https://webmail. browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 dom.mozApps.used: true extensions.lastAppVersion: 27.0.1 keyword.URL: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M network.cookie.prefsMigrated: true places.database.lastMaintenance: 1394604735 places.history.expiration.transient_current_max_pages: 101832 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1394253901 Graphics -------- Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0046 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 8-25-2010 Driver Version: 8.15.10.2202 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4</nowiki></pre>

Modified by cor-el

Chosen solution

This problem may be fixed by resetting your Firefox. For resetting instruction, you can see this article Refresh Firefox - reset add-ons and settings

Let us know if your problem still happen and can not be fixed. Regards Safwan

Read this answer in context 👍 1

All Replies (2)

Safwan Rahman
Safwan Rahman
  • SUMO Warrior
more options

Chosen Solution

This problem may be fixed by resetting your Firefox. For resetting instruction, you can see this article Refresh Firefox - reset add-ons and settings

Let us know if your problem still happen and can not be fixed. Regards Safwan

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That are crashes caused by the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also: