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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by philipp

oldboar
oldboar
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Crashes on startup in safe mode with addons disabled. Only happened since update from 27.1 to 28.0 today 19/3/14

bp-c16258cc-f792-467f-8da9-2fd632140319 19/03/2014 16:08 bp-dcbb1b95-9978-4a46-ab8e-efc002140319 19/03/2014 15:53 bp-cadb5a75-61de-47a3-8d33-2e6f02140319 19/03/2014 15:45 bp-74d1fd73-3169-4a56-a5a1-ea78e2140319 19/03/2014 15:44 bp-3ea75e12-ea8b-4d2c-8312-6a6512140319 19/03/2014 15:13 bp-2c377dac-1095-4125-a234-aa2b82140319 19/03/2014 15:13

Crashes on startup in safe mode with addons disabled. Only happened since update from 27.1 to 28.0 today 19/3/14 bp-c16258cc-f792-467f-8da9-2fd632140319 19/03/2014 16:08 bp-dcbb1b95-9978-4a46-ab8e-efc002140319 19/03/2014 15:53 bp-cadb5a75-61de-47a3-8d33-2e6f02140319 19/03/2014 15:45 bp-74d1fd73-3169-4a56-a5a1-ea78e2140319 19/03/2014 15:44 bp-3ea75e12-ea8b-4d2c-8312-6a6512140319 19/03/2014 15:13 bp-2c377dac-1095-4125-a234-aa2b82140319 19/03/2014 15:13

Chosen solution

hello oldboar, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

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All Replies (3)

philipp
philipp
  • Moderator
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Chosen Solution

hello oldboar, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

oldboar
oldboar Question owner
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Thanks Philipp - I un-installed Trusteer and problem has gone away. Thanks

philipp
philipp
  • Moderator
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you're very welcome - trusteer is aware of the problem and in the process of rolling out a fix to this crashing issue. so if you want to use this software you might try it anew in a few days time...