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There is a bug in firefox that wants me to install programs every time I open firefox. How do I get it cleaned off. AVG Security did not find it.

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  • Last reply by FredMcD

comtowerde
comtowerde
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Every time I start firefox there is another page in the backround that starts up and wants me to install software. I have updated to the newest firefox and latest AVG security software and scanned my whole computer and this bug is hid some where. I have scanned with firefox up and running and with it not running and did not find it. How can I get rid of it? Running windows vista service pack 2 64 bit .

Every time I start firefox there is another page in the backround that starts up and wants me to install software. I have updated to the newest firefox and latest AVG security software and scanned my whole computer and this bug is hid some where. I have scanned with firefox up and running and with it not running and did not find it. How can I get rid of it? Running windows vista service pack 2 64 bit .

All Replies (1)

FredMcD
FredMcD
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What software does it want you to load? Mozilla.org installer programs only install Firefox, nothing else. If you did not get the program from Mozilla.org, it may be an altered program from someone else.

That may be an update message from a program you already have. Please send a screen shot if you can.

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Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org.

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In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!