Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

My Firefox 31 freezes, hangs, while surfing almost daily.

  • 10 відповідей
  • 60 мають цю проблему
  • 10 переглядів
  • Остання відповідь від FredMcD

more options

On FF v31.0 on OSX Mavericks v. 10.9.4 When I surf playing video clips it freezes daily, not sure why. There is absolutely no response. The little coloured OSX wheel spins. I have to do a hard reboot.

On FF v31.0 on OSX Mavericks v. 10.9.4 When I surf playing video clips it freezes daily, not sure why. There is absolutely no response. The little coloured OSX wheel spins. I have to do a hard reboot.

Обране рішення

Good to hear. If you have any more troubles, Just ask another question. Happy Computing.

Читати цю відповідь у контексті 👍 0

Усі відповіді (10)

more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

Thanks for the response, Fred. I have had hardware acceleration turned off throughout, so the solution is not there. I have verified by doing what you advised.

more options

Did you poke around safe web sites in safe mode?

more options

Fred: I did not think it necessary since I found hardware acceleration was not switched on. However, I just tried it and locked up in safe mode after about 20 minutes or so, same as in regular mode.  :(

more options

Did you get any error message / crash report / anything?

more options

No, nothing. Suddenly slows down then, within a few seconds, it locks up with the little wheel spinning in place of the cursor.

more options

It could be the work of one of your add-ons, or even add / mal-ware. Look thru your add-ons list and make sure you know what each one is and what it does. Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

  • Ubuntu Unity {web link}
  • Xfce: Applications Menu category sections
  • options depends on the package manager and the desktop environment

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

more options

Thank you Fred. All of my add-ons are known to me and installed by me. The Troubleshoot link looks very promising so I will work through the suggestions. Seeing if any solve the problem may take some time but I will try to post a result in due course.

more options

After working through the trorubleshooting instructions the issue seems to have all but disappeared. I get the odd freeze still but they are now few and far between. As you have to wait to see if it works I regret I cannot say what specifically solved the problem. I do try to clear my cache regularly now also.

Thanks again.

more options

Вибране рішення

Good to hear. If you have any more troubles, Just ask another question. Happy Computing.