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Firefox crashes when update signal hits

  • 4 відповіді
  • 1 має цю проблему
  • 1 перегляд
  • Остання відповідь від FredMcD

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When the update signal hits, and before I know that an update needs to be done, firefox crashes.

I have crash report activated and it pops up and asks what I am doing. At that point, I have no idea that the update signal was the problem. Then when I restart, the update starts so I have no way to know to report this issue linked to the actual crash. This seems to happen regularly - like every time there is an upgrade.

It is happening on both a Windows 7 PC and Windows 8 so I don't think it is OS based.

(Cannot install "Troubleshooter as the error message says that firefox won't allow access to the needed file.")

When the update signal hits, and before I know that an update needs to be done, firefox crashes. I have crash report activated and it pops up and asks what I am doing. At that point, I have no idea that the update signal was the problem. Then when I restart, the update starts so I have no way to know to report this issue linked to the actual crash. This seems to happen regularly - like every time there is an upgrade. It is happening on both a Windows 7 PC and Windows 8 so I don't think it is OS based. (Cannot install "Troubleshooter as the error message says that firefox won't allow access to the needed file.")

Усі відповіді (4)

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hello rowan, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Update. For now, turn it off.


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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philipp said

hello rowan, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Thank you for your response. Here are the requested reports.

bp-4f42c4fb-db48-4cc2-982d-55bd12141213 bp-57a553ac-c939-44d1-b690-e34e52140723 bp-675ec11d-c7d1-4fd8-b654-3b8022140627

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The crash report flagged these programs;

Signature OOM OutOfMemory

Total Virtual Memory 4294836224

Available Virtual Memory 196620288

System Memory Use Percentage 50

Available Page File 3026706432

Available Physical Memory 4142239744

OOM Allocation Size 1111476


lpxpcom.dll = LastPass

FirefoxCtype.dll

rtc_skype_hook0.dll

KERNELBASE.dll

shell32.dll = Windows Shell API functions

ntdll.dll = Microsoft

igd10iumd32.dll = NVIDIA D3D shim drivers

wmploc.DLL = Windows Media Player

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

xul.dll = Firefox

icudt52.dll = International Components for Unicode


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration