Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

sync error message invalid user account or password

  • 2 відповіді
  • 1 має цю проблему
  • 5 переглядів
  • Остання відповідь від cor-el

SolarTom
SolarTom
more options

I want to sync my Firefox on a new computer where Firefox 37.0.2 has just been newly installed. But after entering my Sync login I get in the status bar the message "Sync error. Invalid user name or password. Sync will try this action again autiomatically" The user name and password are DEFINITIVELY the same with wich my other compurter AND my cellphone are synching withoiut problem. Only there the Firefox version my be a little bit older. Could this be the problem? When upgrading to the new sync on my other computer before I learned that the Firefox version must be the same on all synched decvices. Although the mobile version on my celphone would be dirffernet anyway. Thanks for any help! Thomas

I want to sync my Firefox on a new computer where Firefox 37.0.2 has just been newly installed. But after entering my Sync login I get in the status bar the message "Sync error. Invalid user name or password. Sync will try this action again autiomatically" The user name and password are DEFINITIVELY the same with wich my other compurter AND my cellphone are synching withoiut problem. Only there the Firefox version my be a little bit older. Could this be the problem? When upgrading to the new sync on my other computer before I learned that the Firefox version must be the same on all synched decvices. Although the mobile version on my celphone would be dirffernet anyway. Thanks for any help! Thomas

Усі відповіді (2)

guigs
guigs
more options

Hi SolarTom, Yep that might be the issue exactly. You might be successfully syncing on the old sync. The new one: accounts.firefox.com

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to Disconnect Sync and Reconnect to Sync.

Try to delete the signedInUser.json file in the profile folder with Firefox closed and possibly delete the Weave folder as well.

You can use this button to go to the currently used Firefox profile folder: