Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Thunderbird 31.7.0 running s-l-o-w!

  • 4 відповіді
  • 6 мають цю проблему
  • 18 переглядів
  • Остання відповідь від CypressTx

CypressTx
CypressTx
more options

TBird 31.7.0 on Windows 8.1 with Kaspersky AV

Everything was great until a few days ago. TBird still downloads messages quickly, but task windows are slow to open, and tasks very slow to initiate. "Delete all marked spam" used to send 50-100 messages to trash in seconds, now it takes about 3-4 seconds per message! Opening messages is slow, everything has slowed down. Any suggestions? Thanks!

TBird 31.7.0 on Windows 8.1 with Kaspersky AV Everything was great until a few days ago. TBird still downloads messages quickly, but task windows are slow to open, and tasks very slow to initiate. "Delete all marked spam" used to send 50-100 messages to trash in seconds, now it takes about 3-4 seconds per message! Opening messages is slow, everything has slowed down. Any suggestions? Thanks!

Обране рішення

OK, I downloaded and ran HitManPro; no malware but some adware and other junk that apparently was piled on that Kaspersky missed. Deleted all, TBird seems to be working OK for now. I don't understand how it was affected, but apparently it was. I will advise again.

Читати цю відповідь у контексті 👍 1

Усі відповіді (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Kaspersky AV is my suggestion.

See https://support.mozilla.org/en-US/search/advanced?q=Kaspersky&num_voted=0&num_votes=&asked_by=&answered_by=&q_tags=&product=thunderbird&created=0&created_date=&updated=0&updated_date=&sortby=0&a=1&w=2

CypressTx
CypressTx Власник питання
more options

Thanks Matt, I read about the AV conflicts and turned off Kaspersky but still have the problem.

CypressTx
CypressTx Власник питання
more options

Вибране рішення

OK, I downloaded and ran HitManPro; no malware but some adware and other junk that apparently was piled on that Kaspersky missed. Deleted all, TBird seems to be working OK for now. I don't understand how it was affected, but apparently it was. I will advise again.

CypressTx
CypressTx Власник питання
more options

The fix still works, additional scanning is now on a scheduled basis.