My ISP changed and I am trying to set up a new email account without loosing all of my old email
I am getting this message: "error creating account incoming server already exists"
I just want to change my settings to the new ISP and keep all of my old email. I use POP3 as I want to keep email local. The earlier posts with this message talk about deleting accounts, which I do not want to do. Or do I need to move all of the old email to a "local'?
Here are the details of my Thunderbird:
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.snowedunder.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.snowedunder.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) mail.snowedunder.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.snowedunder.com:587, alwaysSTARTTLS, passwordEncrypted, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-04e74c0e-6223-4585-891a-416062170104 (1/4/2017) https://crash-stats.mozilla.com/report/index/bp-8997d337-d89a-4c7a-9b01-00c112170104 (1/4/2017) https://crash-stats.mozilla.com/report/index/bp-5899bfa9-5194-4e0b-ab8e-f604b2170104 (1/4/2017)
Extensions
AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1515340995
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.7.0
gfx.crash-guard.glcontext.deviceID: 0x0102
gfx.crash-guard.glcontext.driverVersion: 9.17.10.4229
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: a6fe4662-7356-4c95-b57b-3267d9b5856
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1537802806
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.printer_Brother_MFC-8910DW_Printer.print_bgcolor: false
print.printer_Brother_MFC-8910DW_Printer.print_bgimages: false
print.printer_Brother_MFC-8910DW_Printer.print_duplex: -437918235
print.printer_Brother_MFC-8910DW_Printer.print_edge_bottom: 0
print.printer_Brother_MFC-8910DW_Printer.print_edge_left: 0
print.printer_Brother_MFC-8910DW_Printer.print_edge_right: 0
print.printer_Brother_MFC-8910DW_Printer.print_edge_top: 0
print.printer_Brother_MFC-8910DW_Printer.print_evenpages: true
print.printer_Brother_MFC-8910DW_Printer.print_footercenter:
print.printer_Brother_MFC-8910DW_Printer.print_footerleft: &PT
print.printer_Brother_MFC-8910DW_Printer.print_footerright: &D
print.printer_Brother_MFC-8910DW_Printer.print_headercenter:
print.printer_Brother_MFC-8910DW_Printer.print_headerleft: &T
print.printer_Brother_MFC-8910DW_Printer.print_headerright: &U
print.printer_Brother_MFC-8910DW_Printer.print_in_color: true
print.printer_Brother_MFC-8910DW_Printer.print_margin_bottom: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_margin_left: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_margin_right: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_margin_top: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_oddpages: true
print.printer_Brother_MFC-8910DW_Printer.print_orientation: 0
print.printer_Brother_MFC-8910DW_Printer.print_page_delay: 50
print.printer_Brother_MFC-8910DW_Printer.print_paper_data: 1
print.printer_Brother_MFC-8910DW_Printer.print_paper_height: 11.00
print.printer_Brother_MFC-8910DW_Printer.print_paper_name:
print.printer_Brother_MFC-8910DW_Printer.print_paper_size_type: 0
print.printer_Brother_MFC-8910DW_Printer.print_paper_size_unit: 0
print.printer_Brother_MFC-8910DW_Printer.print_paper_width: 8.50
print.printer_Brother_MFC-8910DW_Printer.print_resolution: -437918235
print.printer_Brother_MFC-8910DW_Printer.print_reversed: false
print.printer_Brother_MFC-8910DW_Printer.print_scaling: 1.00
print.printer_Brother_MFC-8910DW_Printer.print_shrink_to_fit: true
print.printer_Brother_MFC-8910DW_Printer.print_to_file: false
print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_top: 0
security.sandbox.content.tempDirSuffix: {afd16807-6893-4506-9e9e-466c84f710ca}
Graphics
GPU #1
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
RAM: Unknown
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.4459
Driver Date: 5-19-2016
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
I am getting this message: "error creating account incoming server already exists"
I just want to change my settings to the new ISP and keep all of my old email. I use POP3 as I want to keep email local. The earlier posts with this message talk about deleting accounts, which I do not want to do. Or do I need to move all of the old email to a "local'?
Here are the details of my Thunderbird:
Application Basics
Name: Thunderbird
Version: 52.9.1
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
Profile Folder: Open Folder
(Local drive)
Application Build ID: 20180709124824
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.snowedunder.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.snowedunder.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) mail.snowedunder.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.snowedunder.com:587, alwaysSTARTTLS, passwordEncrypted, true
Crash Reports
https://crash-stats.mozilla.com/report/index/bp-04e74c0e-6223-4585-891a-416062170104 (1/4/2017)
https://crash-stats.mozilla.com/report/index/bp-8997d337-d89a-4c7a-9b01-00c112170104 (1/4/2017)
https://crash-stats.mozilla.com/report/index/bp-5899bfa9-5194-4e0b-ab8e-f604b2170104 (1/4/2017)
Extensions
AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1515340995
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.7.0
gfx.crash-guard.glcontext.deviceID: 0x0102
gfx.crash-guard.glcontext.driverVersion: 9.17.10.4229
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: a6fe4662-7356-4c95-b57b-3267d9b5856
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1537802806
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.printer_Brother_MFC-8910DW_Printer.print_bgcolor: false
print.printer_Brother_MFC-8910DW_Printer.print_bgimages: false
print.printer_Brother_MFC-8910DW_Printer.print_duplex: -437918235
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print.printer_Brother_MFC-8910DW_Printer.print_edge_left: 0
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print.printer_Brother_MFC-8910DW_Printer.print_edge_top: 0
print.printer_Brother_MFC-8910DW_Printer.print_evenpages: true
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print.printer_Brother_MFC-8910DW_Printer.print_footerleft: &PT
print.printer_Brother_MFC-8910DW_Printer.print_footerright: &D
print.printer_Brother_MFC-8910DW_Printer.print_headercenter:
print.printer_Brother_MFC-8910DW_Printer.print_headerleft: &T
print.printer_Brother_MFC-8910DW_Printer.print_headerright: &U
print.printer_Brother_MFC-8910DW_Printer.print_in_color: true
print.printer_Brother_MFC-8910DW_Printer.print_margin_bottom: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_margin_left: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_margin_right: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_margin_top: 0.5
print.printer_Brother_MFC-8910DW_Printer.print_oddpages: true
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print.printer_Brother_MFC-8910DW_Printer.print_page_delay: 50
print.printer_Brother_MFC-8910DW_Printer.print_paper_data: 1
print.printer_Brother_MFC-8910DW_Printer.print_paper_height: 11.00
print.printer_Brother_MFC-8910DW_Printer.print_paper_name:
print.printer_Brother_MFC-8910DW_Printer.print_paper_size_type: 0
print.printer_Brother_MFC-8910DW_Printer.print_paper_size_unit: 0
print.printer_Brother_MFC-8910DW_Printer.print_paper_width: 8.50
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print.printer_Brother_MFC-8910DW_Printer.print_reversed: false
print.printer_Brother_MFC-8910DW_Printer.print_scaling: 1.00
print.printer_Brother_MFC-8910DW_Printer.print_shrink_to_fit: true
print.printer_Brother_MFC-8910DW_Printer.print_to_file: false
print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_left: 0
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print.printer_Brother_MFC-8910DW_Printer.print_unwriteable_margin_top: 0
security.sandbox.content.tempDirSuffix: {afd16807-6893-4506-9e9e-466c84f710ca}
Graphics
GPU #1
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
RAM: Unknown
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.4459
Driver Date: 5-19-2016
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Усі відповіді (3)
I just want to change my settings to the new ISP and keep all of my old email.
Leave your existing account alone for the time being.
Set up your new account in Thunderbird for your new provider. Job done.
That is what I tried to do and I got the message of the server existing. Remember that my email stays the same, I just changed ISP. Should I change the older account to something crazy?
According to your Troubleshooting Information you do have two accounts for mail.snowedunder.com. Why?
One is POP, the other is IMAP. Please expalin what this is all about.
If you do set up a second account you must not use the same account name as for the existing account.