Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Two-step authentication

  • 1 відповідь
  • 1 має цю проблему
  • 1 перегляд
  • Остання відповідь від babu_92

more options

Hi , I have a problem with Two-step authentication of Firefox Account, first i wanted tu use Microsoft Authenticator as i use it on other accounts when i scan QR-code it adds account in app but on next step when i must enter 6 digital code it shows me this error: "incorrect two-step authentication code". i can not understand what is the problem . after that I Choose Google Authenticator but it appears same problem...Can you help me with it?

Hi , I have a problem with Two-step authentication of Firefox Account, first i wanted tu use Microsoft Authenticator as i use it on other accounts when i scan QR-code it adds account in app but on next step when i must enter 6 digital code it shows me this error: "incorrect two-step authentication code". i can not understand what is the problem . after that I Choose Google Authenticator but it appears same problem...Can you help me with it?

Усі відповіді (3)

more options

https://accounts.firefox.com/settings:

in this option there is no enable button of the Two-step authentication.  it is just add button(you can see it down below in  screenshots ) I see that solution is maybe to Synch.time but I can not see this option in my app microsoft authenticator.... as i say i just scan QR-code add acount to my app and than when i enter 6 digital code its say "incorrect two-step authentication code" and that is... on next step  i can'tenter....

Змінено babu_92

more options

https://accounts.firefox.com/settings


in this option there is no enable button of the Two-step authentication.  it is just add button(you can see it down below in  screenshots ) I see that solution is maybe to Synch.time but I can not see this option in my app microsoft authenticator.... as i say i just scan QR-code add acount to my app and than when i enter 6 digital code its say "incorrect two-step authentication code" and that is... on next step  i can'tenter....

Змінено babu_92

more options

I see that others have same problems as me... all advises that i read I did but not hepled I synchronized time both my pc and android but same problem....on other accounts it works fine can anyone help me with it ?