Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox won't load pages, settings, etc

  • 1 відповідь
  • 1 має цю проблему
  • 25 переглядів
  • Остання відповідь від cor-el

mike.in.it
mike.in.it
more options

Firefox had an update today, so I clicked the update button. When I launched it again it:

- won't load any webpages. It doesn't even try to load pages. - I can't even load about:support - won't open settings from the menu - won't open the add-ons so I can't try disabling any extensions. - It won't launch it troubleshoot mode

I've uninstalled, rebooted my machine, installed Firefox again and the above behavior still happens.

The "about firefox" still works and says I have the latest version: 91.0.1

Any thoughts on what I should try next?

Firefox had an update today, so I clicked the update button. When I launched it again it: - won't load any webpages. It doesn't even try to load pages. - I can't even load about:support - won't open settings from the menu - won't open the add-ons so I can't try disabling any extensions. - It won't launch it troubleshoot mode I've uninstalled, rebooted my machine, installed Firefox again and the above behavior still happens. The "about firefox" still works and says I have the latest version: 91.0.1 Any thoughts on what I should try next?

Усі відповіді (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.