Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Lost all my bookmarks, favourites and passwords

  • 4 відповіді
  • 1 має цю проблему
  • 2 перегляди
  • Остання відповідь від Bithiah

more options

Hi,

after I failed to enter the correct password I somehow did reset my account and now all my bookmarks and passwords are gone. not a single trace of them.

is it possible to somehow retrieve them? I have been keeping them for years...

thanks in advance, lib

Hi, after I failed to enter the correct password I somehow did reset my account and now all my bookmarks and passwords are gone. not a single trace of them. is it possible to somehow retrieve them? I have been keeping them for years... thanks in advance, lib

Усі відповіді (4)

more options

Hey there!

Please see the link below for how to recover your lost bookmarks:

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

About the passwords, I am very sorry but I can't help with that!

Hope I helped!

Kind regards,

Bithiah

more options

Hi Bithiah,

unfortunately, that didnt help. Any other suggestion? Also... with the passwords - do you think they are lost for good? There were around 60 pwds I stored :(

thanks, Lib

more options

I'm just the messenger... I don't like this policy!  ;-(( Imagine if you forgot your bank account password and if you reset it your account also gets reset!

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

Змінено jonzn4SUSE

more options

Hey there!

If your problem is solved, please mark a solution so that others can see this thread is solved. Thank you in advance!

Kind regards,

Bithiah