Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Do not own my email address

  • 3 відповіді
  • 1 має цю проблему
  • 1 перегляд
  • Остання відповідь від Paul

more options

I changed email providers a few years ago from my phone company to spectrum and lost my email account in the process. I cannot check my old email address now and cannot do anything on firefox account with a verify code via email. How can I delete my account or change my email address? When I attempt to change these on my account it sends the verify code to my old email address and I do not own that account. My email address now is [email address], [email address] or [email address].

I changed email providers a few years ago from my phone company to spectrum and lost my email account in the process. I cannot check my old email address now and cannot do anything on firefox account with a verify code via email. How can I delete my account or change my email address? When I attempt to change these on my account it sends the verify code to my old email address and I do not own that account. My email address now is [email address], [email address] or [email address].

Змінено Paul

Усі відповіді (3)

more options

Hi

I have removed your email addresses for your privacy and security as this is an open forum.

I have been looking into a very similar issue for someone else recently. Essentially, without you having access to those accounts, we are unable to verify the ownership of the account and erase it.

more options

Thank You for removing my email address.

more options

No problem, glad we could help.