Firefox closes unexpectedly when macbook is locked
Firefox crashes when laptop screen locks. I close my laptop, wait a bit, open it, and Firefox has closed. No error messages. Re-open browser, no error message. On wifi with a VPN
Macbook Pro Retina, late 2013 MacOS Mojave 10.14.6 16 GB 1600 MHz DDR3 Firefox 98.0.1 64-bit
Усі відповіді (6)
has been happening ever since the new update
Hi Nik, Does the Mozilla Crash Reporter come up? If so,
- Open Firefox.
- Go to Help > Troubleshooting Information. That should open a new tab with info about your Firefox setup.
- Under "Crash Reports for the Last 3 Days" click on your latest crash report. That should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.
We can then look at the data specific to your crash and have a better idea of what is causing the problem.
Hi Chris,
Thanks for responding. Like I said in the original post, there were no error messages. No crash reports whatsoever when I check.
If you go to System Preference > Security & Privacy > Privacy and click Advanced, is "Log out after... minutes of inactivity" check marked? If so, try unchecking it.
No, it is not check marked
Let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: Refresh Firefox - reset add-ons and settings