Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Emails disappeared

  • 3 відповіді
  • 1 має цю проблему
  • 3 перегляди
  • Остання відповідь від James

more options

My AVG virus scanner quarantined prefs.js finding "VBS:gamaredon". I suspect a false positive. I told AVG to restore prefs.js but when it did, all my email was gone. I went to the profile directory and all the email files are there, but I don't know how to restore the emails.

My AVG virus scanner quarantined prefs.js finding "VBS:gamaredon". I suspect a false positive. I told AVG to restore prefs.js but when it did, all my email was gone. I went to the profile directory and all the email files are there, but I don't know how to restore the emails.

Обране рішення

I solved the probem. AVG quarantined prefs.js several times. I restored the first version that AVG quarantined and everything came back. It appears that when AVG quarantined the file, Thunderbird created a blank prefs.js ... which AVG continued to quarantine each new instance. The cycle stopped when I added the exception in AVG (but restored a blank prefs.js).

Читати цю відповідь у контексті 👍 1

Усі відповіді (3)

more options

Did it restore to your profile, i.e., c:\users\(yourID)\appdata\roaming\thunderbird\profiles\xxxxxx.default? If so, then start TB, if the account wizard prompts to create new profile, just click the Home tab in upper left, right-click and tick the Menu Bar option. Then, click Help>more troubleshooting information. Then scroll down to Profiles and click About:Profiles. then, click 'create profile'. Next, FIRST, create a name and the click to browse and select your profile and then click finish.

more options

Вибране рішення

I solved the probem. AVG quarantined prefs.js several times. I restored the first version that AVG quarantined and everything came back. It appears that when AVG quarantined the file, Thunderbird created a blank prefs.js ... which AVG continued to quarantine each new instance. The cycle stopped when I added the exception in AVG (but restored a blank prefs.js).

more options

AVG/Avast said they fixed it a couple days ago so perhaps there is definitions updates in AVG.

It was indeed a False Positive as they confirmed both on forum and their twitter.