Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox Crashes Above Version 111.0.1

  • 1 відповідь
  • 1 має цю проблему
  • 3 перегляди
  • Остання відповідь від cor-el

more options

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems.

Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed.

Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine.

Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers

Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems. Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed. Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine. Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

Усі відповіді (1)

more options

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See also: