Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Can't get past the "primary password" that I don't have.

  • 5 відповідей
  • 1 має цю проблему
  • Остання відповідь від david

Ted
Ted
more options

My troubles began after receiving this email from Microsoft: “Update your sign-in technology before September 16th, 2024 to maintain email access.” MS insisted on a new password authentication – Oauth2. I checked my settings on my Thunderbird accounts and the drop-down lists didn’t show OAuth2 as an option. Then when I tried to send or receive emails I got messages saying that the authentication I used was not supported. I tried every option available in the lists and got the same rejection. (NOT OAuth2) After enabling multi-factor authentication I got these messages from MS: permissions: “Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail.” “Thunderbird will be able to send email on your behalf from your mailbox.” Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail. (???)

Then I somehow I let my guard down and ended up accepting a “Primary Password” for Thunderbird (which I didn’t save) and I’ve read multiple websites with ways to reset my PP but in order to reset the password that I don’t have, I am required to enter it anyway. (??) I tried using a command prompt according to a Mozilla help site but that didn’t work either.

The message from MS that TB would be able to function might be so if I could only log into TB, but I don’t have a PP. I can get to my emails online from the MSN and Earthlink servers but not via TB.

This has been going on for the better part of a week. I have been unable to send or receive emails on my MSN account or my EarthLink account. Yes, I seem to have dug a hole for myself. Can someone please pull me out? Maybe I’ll just buy some stamps and an abacus.

Thanks for whatever help is out there,

I’m running Win 10 and Thunderbird: 115.12.2 (64-bit)

My troubles began after receiving this email from Microsoft: “Update your sign-in technology before September 16th, 2024 to maintain email access.” MS insisted on a new password authentication – Oauth2. I checked my settings on my Thunderbird accounts and the drop-down lists didn’t show OAuth2 as an option. Then when I tried to send or receive emails I got messages saying that the authentication I used was not supported. I tried every option available in the lists and got the same rejection. (NOT OAuth2) After enabling multi-factor authentication I got these messages from MS: permissions: “Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail.” “Thunderbird will be able to send email on your behalf from your mailbox.” Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail. (???) Then I somehow I let my guard down and ended up accepting a “Primary Password” for Thunderbird (which I didn’t save) and I’ve read multiple websites with ways to reset my PP but in order to reset the password that I don’t have, I am required to enter it anyway. (??) I tried using a command prompt according to a Mozilla help site but that didn’t work either. The message from MS that TB would be able to function might be so if I could only log into TB, but I don’t have a PP. I can get to my emails online from the MSN and Earthlink servers but not via TB. This has been going on for the better part of a week. I have been unable to send or receive emails on my MSN account or my EarthLink account. Yes, I seem to have dug a hole for myself. Can someone please pull me out? Maybe I’ll just buy some stamps and an abacus. Thanks for whatever help is out there, I’m running Win 10 and Thunderbird: 115.12.2 (64-bit)

Усі відповіді (5)

david
david
  • Top 10 Contributor
more options

When you reset the primary password, it erases all account passwords for security purposes. 

Choose Tools -> Developer Tools > Error Console, paste the expression: 
  openDialog("chrome://pippki/content/resetpassword.xhtml")  
  and press the Evaluate button. That will open a dialog asking you if you want to reset your password. If Evaluate is not seen, press enter key. When prompted, press the Reset button.

Корисно?

Ted
Ted Власник питання
more options

I followed your instructions and no "evaluate" seen. I pressed "enter" and I never got "Reset button." When I pressed "enter" nothing happened.

I pasted in the dialog box and pressed "run" and got:

>>"chrome://pippki/content/resetpassword.xhtml"

<-"chrome://pippki/content/resetpassword.xhtml" ______________________________________________________________________________________________ I noted that clicking the settings gear "instant evaluation" is checked...FYI (?)

Here's a partial shot of the console (for what it's worth):

Uncaught SyntaxError: "" string literal contains an unescaped line break 

   getEvalResult resource://devtools/server/actors/webconsole/eval-with-debugger.js:238
   evalWithDebugger resource://devtools/server/actors/webconsole/eval-with-debugger.js:166
   evaluateJS resource://devtools/server/actors/webconsole.js:940
   evaluateJSAsync resource://devtools/server/actors/webconsole.js:846
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

debugger eval code:1:17 "chrome://pippki/content/resetpassword.xhtml Uncaught SyntaxError: "" literal not terminated before end of script '[I omitted a quote at the end?] 

   getEvalResult resource://devtools/server/actors/webconsole/eval-with-debugger.js:238
   evalWithDebugger resource://devtools/server/actors/webconsole/eval-with-debugger.js:166
   evaluateJS resource://devtools/server/actors/webconsole.js:940
   evaluateJSAsync resource://devtools/server/actors/webconsole.js:846
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

debugger eval code:1:44 "chrome://pippki/content/resetpassword.xhtml" (Later attempts) "chrome://pippki/content/resetpassword.xhtml" "chrome://pippki/content/resetpassword.xhtml" "chrome://pippki/content/resetpassword.xhtml" "chrome://pippki/content/resetpassword.xhtml" "chrome://pippki/content/resetpassword.xhtml" "chrome://pippki/content/resetpassword.xhtml" "chrome://pippki/content/resetpassword.xhtml"

Thanks for your willingness to help

Корисно?

david
david
  • Top 10 Contributor
more options

Be sure to paste the entire line: 

 openDialog("chrome://pippki/content/resetpassword.xhtml")

after pressing Enter, a popup should appear with 'reset' button

Корисно?

Ted
Ted Власник питання
more options

Thanks very much David. I've been trying to get my Thunderbird back for nearly a week. A few lines for you, but a BIG DEAL for me. Blessings for your help and quick replies.

Корисно?

david
david
  • Top 10 Contributor
more options

I infer all is well. Thank you. :)

Корисно?

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.