Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

2fa not working. i've tried a couple of auth. apps.

  • 8 відповідей
  • 0 мають цю проблему
  • Остання відповідь від jonzn4SUSE

more options

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned the QR code and entered the secret key manually. i used authy with success as my auth. app with firefox but can't use authy anymore. keep having issues setting up 2fa with other auth apps. thanks for any help you can offer. peace, Adrian

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned the QR code and entered the secret key manually. i used authy with success as my auth. app with firefox but can't use authy anymore. keep having issues setting up 2fa with other auth apps. thanks for any help you can offer. peace, Adrian

Усі відповіді (8)

more options

I just set it up as a test and it works. see screenshot I used Google Authenticator.

Змінено jonzn4SUSE

Корисно?

more options

From the below page, which step are you having an issue with. Post a screenshot. https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

Змінено jonzn4SUSE

Корисно?

more options

Does the app use the correct time/timezone as that is the most likely reason that the TOTP code is wrong?

Змінено cor-el

Корисно?

more options

I checked the time/timezone on each device and they are accurate.

Корисно?

more options

here are screen shots. after i scan the qr code generated, i enter the auth code but keep getting denied. i am using ente auth. i previously used authy with success but was locked out and discontinued using authy. screen shots attached.

Корисно?

more options

Try to compare the generated code with this extension:

Корисно?

more options

i have to be doing something wrong. admittedly i am a novice (but eager to learn) so it's gotta be me missing a step. check out the screen shots. i do appreciate the time you have taken to give suggestions. i'll give it more more thought/tinkering tomorrow.

Корисно?

more options

What is this from? see screenshot

Корисно?

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.