Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Downloads seems incomplete

  • 2 відповіді
  • 12 мають цю проблему
  • 15 переглядів
  • Остання відповідь від picardfrancis

picardfrancis
picardfrancis
more options

Hello,

Since I've updated firefox to the latest version, my downloads seems to always be incomplete. The download manager window shows that the download is finished, however, the file is unreadable. If I download the same file using Internet Explorer, it will be readable. I have not tried multiple file type. The one in question was an executable (.exe) file.

Hello, Since I've updated firefox to the latest version, my downloads seems to always be incomplete. The download manager window shows that the download is finished, however, the file is unreadable. If I download the same file using Internet Explorer, it will be readable. I have not tried multiple file type. The one in question was an executable (.exe) file.

Усі відповіді (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)

picardfrancis
picardfrancis Власник питання
more options

Hi,

I don't have an anti-virus installed. I re-installed Windows and the latest version of Firefox and it seems to have fixed the issue.

Thanks for your help.