Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

I cannot remove Spyware 300 trojan affected files. What can i do?

  • 2 відповіді
  • 3 мають цю проблему
  • 7 переглядів
  • Остання відповідь від PhungHollifield

more options

web security alerts about 300 files were affected by trojan spyware and adwares. I clicked on "remove all", system failed because connection to firefox was crashed. Please give me instructions regarding removing these affected files asap. In the meantime I deleted all browsing history and downloads. Please help. Phung

web security alerts about 300 files were affected by trojan spyware and adwares. I clicked on "remove all", system failed because connection to firefox was crashed. Please give me instructions regarding removing these affected files asap. In the meantime I deleted all browsing history and downloads. Please help. Phung

Усі відповіді (2)

more options

The following articles all have good information to search, detect, and remove virus's, spyware, malware, and adware.

They suggest performing various scans with some listed scanners. The only thing I can offer along with that is perform the scans in the Windows Safe Mode.

This is very important as the windows safe mode only loads those drivers and files for a minimum boot. This keeps locked files to a minimum level so that they can be scanned.

[/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20malware?s=virus+removal&as=s]

[/kb/Basic%20Troubleshooting?s=virus+removal&as=s#w_viruses-and-spyware]

[https://support.mozilla.com/en-US/kb/Firewalls]