We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

I open F/fox the screen comes up empty.Tried to uninstall it but it says F/fox is still open, F/fox won't close. Can't uninstall & reinstall. Does anyone have any suggestions...this is a pain cause I can't use it or delete it? Thanks, John

  • 2 відповіді
  • 2 мають цю проблему
  • 4 перегляди
  • Остання відповідь від David McRitchie

more options

When F/Fox opens the page is blank. When I try to uninstall it to reinstall it, it constantly tells me that the F/fox program is still open and it can't uninstall it. This is annoying b/c I can't do anything with F/fox can anyone help? Thanks, John

When F/Fox opens the page is blank. When I try to uninstall it to reinstall it, it constantly tells me that the F/fox program is still open and it can't uninstall it. This is annoying b/c I can't do anything with F/fox can anyone help? Thanks, John

Усі відповіді (2)

more options

"When I try to uninstall it to reinstall it, it constantly tells me that the F/fox program is still open and it can't uninstall it."

Must be the "hang at exit" problem. You already know how to do Step1; now just determine which Add-on (Extension or Plugin) is causing the problem.

  1. Stop the Firefox process:
  2. Why Firefox may hang:
  3. Use Firefox Safe Mode to find a problem with an Extension or Plugin:

"When F/Fox opens the page is blank."

See How to set the home page


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

more options

To end Firefox use the Windows Task Manager, Windows 7 has a nice keyboard shortcut ("Ctrl+Shift+Esc") then from the "Processes" tab right click on firefox.exe to terminate.

The proper way to close Firefox is with File > Exit or "Firefox:" button > Exit, not with the X in upper right corner -- that is close Window ("Ctrl+Shift+W") which is not close Firefox. You may still have to sometime close with the WTM, but properly closing Firefox will work better. See item #38 close_firefox

http://dmcritchie.mvps.org/firefox/firefox-problems.htm#close_firefox

b