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Firefox crashes on OSX 10.6.8 after update

  • 2 відповіді
  • 2 мають цю проблему
  • 2 перегляди
  • Остання відповідь від cobijonz

cobijonz
cobijonz
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Hi. I've followed all the steps located [http://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-...] and Firefox is still crashing. My crash ID is bp-12330949-db76-498f-af0a-2c9eb2111101 . I've removed and reinstalled the latest Firefox 7 and am still having problems. Firefox worked fine prior to Mac OSX security update which I just installed.

Any help appreciated.

Thanks.

Hi. I've followed all the steps located [[http://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash|here]] and Firefox is still crashing. My crash ID is bp-12330949-db76-498f-af0a-2c9eb2111101 . I've removed and reinstalled the latest Firefox 7 and am still having problems. Firefox worked fine prior to Mac OSX security update which I just installed. Any help appreciated. Thanks.

Обране рішення

Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-12330949-db76-498f-af0a-2c9eb2111101
Firefox 7.0.1 Crash Report [@ RapportTanzan7.dylib@0x7f7f ]
Similiar crash here: http://support.mozilla.com/nl/questions/891272
This is a crash in Trusteer Rapport. On Windows we were able to solve this problem by having users updating to the newest version of Rapport. You may need some help from the Trusteer helpdesk, because it seems like the automatic updates does not allways update to the newest version.
See:
https://support.mozilla.com/nl/questions/888019
https://support.mozilla.com/nl/questions/887181

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Усі відповіді (2)

knorretje
knorretje
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Вибране рішення

Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-12330949-db76-498f-af0a-2c9eb2111101
Firefox 7.0.1 Crash Report [@ RapportTanzan7.dylib@0x7f7f ]
Similiar crash here: http://support.mozilla.com/nl/questions/891272
This is a crash in Trusteer Rapport. On Windows we were able to solve this problem by having users updating to the newest version of Rapport. You may need some help from the Trusteer helpdesk, because it seems like the automatic updates does not allways update to the newest version.
See:
https://support.mozilla.com/nl/questions/888019
https://support.mozilla.com/nl/questions/887181

cobijonz
cobijonz Власник питання
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Thanks, that was it. I stopped running Rapport and Firefox worked fine. I'll work on the update for Rapport over the next few days.