We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hello, since I was trying to do as clean as possible installs I was removing everything related to firefox so I just have this one crash report from right before finally just installing FF21:

bp-1375456353

Um not sure if thats a valid crash report, can you get it to make another report?

Alright I re-updated to 22 and got a few crash reports:

Crash ID: bp-4bf8696c-724f-4a86-8ac7-b3c402130802 Crash ID: bp-7f690d52-be95-47b8-a708-6c3ac2130802 Crash ID: bp-6920fbbf-0210-4109-acb9-cae2c2130802

Are you using a debugger or the roboform addons, they may be causing issues.

Can you reproduce this in safe mode with networking?

• http://windows.microsoft.com/en-us/windows/start-computer-safe-mode

No debugger or addons, it crashes immediately even on a clean reinstall. There are numerous people on the terminal server right now so I will not be able to test it in windows safe mode until end of day.