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I get a BSOD whenever I watch a video stream and try to do something else

Tigro
Tigro
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So I bought myself a new computer a few days ago and since that day, I've already experienced 5 or 6 BSODs when using Firefox. Whenever I'm watching a video stream or YouTube and I open a GPU-related application like Asus GPU Tweak, I hear buzzing in my headphones and the screen freezes so that the only solution is hard reset or I get a BSOD. Same happens when I open multiple video-related sites with a plugin running on each (seems to be irrelevant if it's flash- or HTML5-based). I am sure it's Firefox related because I've been able to recreate this bug every time by opening a stream in one tab, any other page in the other and then starting the app - freeze every time. On Chrome, for example, this problem doesn't happen, though. As for the plugins, I use Pocket, Lazarus and Reddit Enhancement Suite. What may be causing the problem? I checked both with hardware acceleration turned on and off.

My info, if it's of any importance: Asus R9 290, Windows 7, newest Firefox, 2560x1080 resolution.

So I bought myself a new computer a few days ago and since that day, I've already experienced 5 or 6 BSODs when using Firefox. Whenever I'm watching a video stream or YouTube and I open a GPU-related application like Asus GPU Tweak, I hear buzzing in my headphones and the screen freezes so that the only solution is hard reset or I get a BSOD. Same happens when I open multiple video-related sites with a plugin running on each (seems to be irrelevant if it's flash- or HTML5-based). I am sure it's Firefox related because I've been able to recreate this bug every time by opening a stream in one tab, any other page in the other and then starting the app - freeze every time. On Chrome, for example, this problem doesn't happen, though. As for the plugins, I use Pocket, Lazarus and Reddit Enhancement Suite. What may be causing the problem? I checked both with hardware acceleration turned on and off. My info, if it's of any importance: Asus R9 290, Windows 7, newest Firefox, 2560x1080 resolution.

تمام جوابات (4)

the-edmeister
the-edmeister
  • Moderator
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Check for updated drivers for that Asus R9 290 video card.

Tigro
Tigro سوال کا مالک
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Sure, forgot to mention - I've installed the newest drivers available on the AMD site.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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You may need to disable the Flash plugin from using hardware acceleration as well. See: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Question: When you refer to an app here --

I've been able to recreate this bug every time by opening a stream in one tab, any other page in the other and then starting the app - freeze every time.

-- is that a completely unrelated application outside of Firefox, or something in another Firefox window or tab?

If you have not already tried disabling the protected mode feature of the Flash plugin, the following pages/posts provide different ways to do that:

Flash needs to completely unload from memory (restarting Firefox might help) before this would take effect.