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On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

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Firefox Hello says something went wrong. WHAT went wrong?

  • 1 جواب دیں
  • 2 میں یہ مسئلہ ہے
  • 15 دیکھیں
  • آخری جواب بذریعہ Standard8

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When I open Firefox Hello and click "start a conversation" this is what happens:

- A conversation window opens with the text "name this conversation".

- My webcam's LED illuminates.

- An orange microphone icon and an orange camera icon briefly appear.

- A second later, the icons disappear, a sound plays, and the conversation window text changes to "something went wrong."

There is no output in the web developer console. There is no output in the about:webrtc log. (I clicked both "Start debug mode" and "Start AEC logging" beforehand.) The only output on stdout or stderr is this:

 console.error: Loop
 on error:
 update:qoIqDrw_vOQ

1. What went wrong?

2. How can it be fixed?

3. Why in the world does this unbelievably useless error message exist?

When I open Firefox Hello and click "start a conversation" this is what happens: - A conversation window opens with the text "name this conversation". - My webcam's LED illuminates. - An orange microphone icon and an orange camera icon briefly appear. - A second later, the icons disappear, a sound plays, and the conversation window text changes to "something went wrong." There is no output in the web developer console. There is no output in the about:webrtc log. (I clicked both "Start debug mode" and "Start AEC logging" beforehand.) The only output on stdout or stderr is this: console.error: Loop on error: update:qoIqDrw_vOQ 1. What went wrong? 2. How can it be fixed? 3. Why in the world does this unbelievably useless error message exist?

foresto کی جانب سے میں ترمیمکی گئ

تمام جوابات (1)

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Hi,

We are sorry there was an issue with the service on Sunday that has now been resolved. You should be able use Hello again as normal.

Sorry for any inconvenience.