I guess my first attempt at post failed, but i cannot open firefox, it crashes even after an update download, i am on windows 7 home premium. crash reporter is always a prompt but only allows me to exit that prompt box and continually crashes.

please help...thanks!

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Oh my goodness, after simply removing the freecorder application, Firefox works fine, thank you so much for the suggestion and quick response...much appreciated!

my reports:

Submitted Crash Reports Report ID Date Submitted 747d62aa-e633-4639-bb10-29e3c4696198 12/12/2015 12:42 PM bp-c3d1f073-83ea-4e50-8558-572172151212 12/11/2015 8:15 PM bp-f14b0791-9071-4152-8c27-7a60b2151211 12/11/2015 1:33 PM 283b5f77-9462-4984-8aa1-fdf7bb0349c1 12/10/2015 1:23 PM bp-b956e9c5-a915-404d-bfe9-9bcd12151208 12/7/2015 8:01 PM bp-53c8e75d-3557-4467-b169-24a522151207 12/7/2015 12:25 PM 1491756a-1786-482e-96f7-c699aba9d052 12/5/2015 1:55 PM eda45097-6a24-47bf-baea-4048bb44ab3d 12/1/2015 10:30 AM 91d58d2d-3dd5-4b4f-b00e-7c5e32b397d8 11/24/2015 10:47 AM 0b284571-1e8d-4b17-abdb-f6a4fb247030 11/20/2015 9:24 PM bp-becf31d2-49a3-4d34-aa60-7a0f62151117 11/16/2015 7:47 PM bp-1332f03e-f74e-4dcd-b1b0-4dcf82151110 11/9/2015 7:53 PM ade909f3-4a11-4575-9221-9a6dc90fcdb8 10/21/2015 4:38 PM 0ba47962-af5d-4088-ae9d-c59211bbe656 10/12/2015 11:06 AM 276ad6ae-96b9-4ebf-b918-2326ee3549c4 10/9/2015 5:47 PM bp-9da4f761-efc3-4b36-a163-9820f2151005 10/5/2015 9:56 AM 577cf25e-1ebe-4202-aab1-04141e7d3474 10/2/2015 6:06 PM bp-0078860c-73c1-4336-8f85-ab2e62150901 9/1/2015 5:14 PM bp-e836a6ff-c61e-4411-b274-4a1832150717 7/17/2015 12:21 PM bp-473f407a-c9be-43e8-a376-af6662150714 7/14/2015 2:54 PM 6d5b83d6-17e2-420c-bb9d-e480c036b53e 7/14/2015 2:54 PM

Hi okeah1

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]

In case of crashes also please add some recent crash IDs that start with a "bp-" prefix. If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Windows Vista and later)
  https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
• disable hardware acceleration in the Flash plugin
  https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting