Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

OS Win7. Can't load Firefox on my laptop. No matter what I do, it does not load on the laptop.

  • 2 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 5 دیکھیں
  • آخری جواب بذریعہ jbwater

jbwater
jbwater
more options

When I download and save the Firefox file then try to run the file, it does nothing. I just had my laptop checked by Support.com for all the bad stuff that could be my laptop. It was cleaned up and only had one virus which was cleaned up. I had Firefox running on my laptop for many years, then all of a sudden it would not work. That's when I had Support.com check out my laptop. They couldn't find anything wrong but said to delete Firefox and down load a fresh copy. This I tried like I said to no avail. I have Norton Security Suite on the laptop and shut all of Norton down but still would not load. I have Firefox on two other desktops and it works fine. One is running WinXP and other Win7 Professional.

When I download and save the Firefox file then try to run the file, it does nothing. I just had my laptop checked by Support.com for all the bad stuff that could be my laptop. It was cleaned up and only had one virus which was cleaned up. I had Firefox running on my laptop for many years, then all of a sudden it would not work. That's when I had Support.com check out my laptop. They couldn't find anything wrong but said to delete Firefox and down load a fresh copy. This I tried like I said to no avail. I have Norton Security Suite on the laptop and shut all of Norton down but still would not load. I have Firefox on two other desktops and it works fine. One is running WinXP and other Win7 Professional.

تمام جوابات (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Not sure if you tried downloading a "full" installer. The standard "stub" installer needs to connect back for more files and some security software may block that.

This page has the full installers -- scroll down to your preferred language: https://www.mozilla.org/firefox/all/

The standard version for Windows is 32-bit and supports a broad range of plugins. If you have 64-bit Windows you can run the 64-bit version, but it only supports Flash and Silverlight, so if you need Java, VLC, Google Talk, or anything else, stick with the original.

jbwater
jbwater سوال کا مالک
more options

OK Thanks. I will try this on my laptop. Firefox is running fine on this desktop. Will let you know how it tuns out.