تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

Thunderbird not responding

  • 12 جواب دیں
  • 3 میں یہ مسئلہ ہے
  • 6 دیکھیں
  • آخری جواب بذریعہ christ1

more options

Everytime I ask Thunderbird to do something whether it is opening an e-mail, deleting , sorting it takes it';s own sweet time deciding to respond. It displaying the "not responding" message. This problem is very troublesome and time consuming causing me to get further and further behind in my work. I tried the start in safe mode trick, and it works great in safe mode, but why should I have to start my computer in safe mode just to get my e-mail? What is the real problem and how does it get a real fix?

Everytime I ask Thunderbird to do something whether it is opening an e-mail, deleting , sorting it takes it';s own sweet time deciding to respond. It displaying the "not responding" message. This problem is very troublesome and time consuming causing me to get further and further behind in my work. I tried the start in safe mode trick, and it works great in safe mode, but why should I have to start my computer in safe mode just to get my e-mail? What is the real problem and how does it get a real fix?

تمام جوابات (12)

more options

What is your anti-virus software?

more options

I use CCleaner and Walwarebytes. Unfortunately, Windows Defender is also on my computer, hopefully not running, but I have not been able to remove it. When is was an active part of my computer it really slowed things down.

Dearlymom کی جانب سے میں ترمیمکی گئ

more options
Windows Defender is also on my computer, hopefully not running,

You should ask in a Microsoft forum.

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

more options

Please go back and re-read the original post. You answer is included.

more options

I missed that.

Windows safe mode disables anti-virus software, which is most likely the culprit.

First of all you should fix that potential Malwarebytes/Windows Defender conflict. There should only be one anti-virus software with a real-time scanner running at a time. Personally I'd opt for Defender.

Then, create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

christ1 کی جانب سے میں ترمیمکی گئ

more options

It was working just fine with each other until a couple of months ago or so. Why did it change? Wont those changes make my computer vulnerable to threats?

more options

They won't. It has been explained in this forum countless times why they won't make your computer vulnerable. But you can do your own research, and the decision what to do is ultimately up to you. These articles may be a good start. https://thunderbirdtweaks.blogspot.de/2011/07/anti-virusfirewall-programs.html https://thunderbirdtweaks.blogspot.de/2017/01/anti-virus-again.html

Why did it change? I don't know. You should ask that question to your anti-virus software vendor.

more options
more options

I have even deleted Malwarebytes and Thunderbird is still having "not responding" issues.

more options

There were other suggestions beyond removing Malwarebytes. Please re-read https://support.mozilla.org/en-US/questions/1179526#answer-1016464 and confirm you did follow the suggestions.

more options

My "Trend Micro Internet Security" is set to not scan emails and/or attachments. The only plug-in is Shockwave Flash and it is disabled. Still get the "not responding"

more options

mspeedp5,

please start a new topic for your problem. https://support.mozilla.org/questions/new