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Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

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Set up auto respond when the email is coming from me

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
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  • آخری جواب بذریعہ sfhowes

steve91
steve91
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I use a 3rd party shopping cart for my business and my copy of the receipt emails show they are coming from me and to the customer. Sometimes customers will respond with a question to the order email address. If they send an email to the order receipt email address I would like an email to be automatically sent to them saying they should send the email to our support email address. How can I do that?

I use a 3rd party shopping cart for my business and my copy of the receipt emails show they are coming from me and to the customer. Sometimes customers will respond with a question to the order email address. If they send an email to the order receipt email address I would like an email to be automatically sent to them saying they should send the email to our support email address. How can I do that?

تمام جوابات (1)

sfhowes
sfhowes
  • Top 25 Contributor
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In most cases, an autoreply is created by first making a message template, the one notifying customers, and then creating a filter that replies to the sender with the template message. In your case, it might be simpler to add a Reply-to address, i.e. the support address, to the account that sends the receipts, which is the order email address.