I can not send an e-mail. when I type in my message and try to send I receive a box on the screen that reads sending message in progress with a blue line that's moving from left to right but the message does not go out. after a short time that message will go away and I get a message that reads sending of the message failed. I don't know what to do to fix the problem. I have worked with my provider but they don't know what the problem is Hope someone there can corret this. thank you