Can't establish connection with Xfinity server.
A recent Windows update on my Dell laptop resulted in an unusable copy of Windows(thanks Microsoft). After much time and effort, Microsoft's only solution was to do a fresh install of Windows which we did. Of course all software and apps had to be reinstalled. I have used Thunderbird on this laptop for years successfully. I downloaded the most current verision of Thunderbird and installed it. I then attempted to add my email account. I entered my name, email account name, and password. Message came back, "Configuration found in Mozilla ISP database." Configuration shows Incoming: IMAP, SSL/TLS. Outgoing: SMTP, SSL/TLS. I then clicked on the "Done" box. Next an Xfinity window opens with my username. The next box says "Let's go". I clicked that box. A window pops open that says, "ACCESS DENIED, You don't have access "http://login.xfinity.com/login" on this server. I googled that line and found many responses. I tried many of the solutions shown to no avail. I then contacted Comcast/Xfinity. After hours on the phone and finally reaching Comcast Assurance Level 2, the agent and I tried various things and still to no avail. So, here I am. Anyone there have any ideas on how to proceed. Thanks to anyone who tries.
تمام جوابات (2)
It appeared that this was the exact situation that I have. I also spent much time on the phone with Comcast to no avail. I tried the solution(s) suggested in the post you sent but was unsuccessful.
I was able to duplicate the IN and OUT server settings from my desktop to the laptop that is having the problem. Desktop uses the POP instead of IMAP account. With those settings I can receive mail but sending mail returns the same error message that I started with "ACCESS DENIED. You don't have permission to access this server."
Thanks for sending though