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Can't Get Xfinity Billing Page To Load

  • 11 جواب دیں
  • 0 میں یہ مسئلہ ہے
  • 10 دیکھیں
  • آخری جواب بذریعہ jonzn4SUSE

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I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The second is a Access Denied error and the third is a "waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

I reached out to Xfinity tech support and was told to try a different browser. I tried DuckDuckGo and that did work and let me login and pay my bill. I told the tech that I would still rather keep on using Firefox. He said "that's something that you would need to take up with Firefox since we now know the issue is with their browser"

How do I get this issue resolved so that I can keep using Firefox as I have for many years now?

Note: Already tried clearing cookies and browsing history with no difference.

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The second is a Access Denied error and the third is a "waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner. I reached out to Xfinity tech support and was told to try a different browser. I tried DuckDuckGo and that did work and let me login and pay my bill. I told the tech that I would still rather keep on using Firefox. He said "that's something that you would need to take up with Firefox since we now know the issue is with their browser" How do I get this issue resolved so that I can keep using Firefox as I have for many years now? Note: Already tried clearing cookies and browsing history with no difference.
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تمام جوابات (11)

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I was also having issue when I paid my bill on the 9th. Just tried with Nightly an it went right in without having to tweak my add-ons. see screenshot Try a different version of Firefox (Beta, Dev, or Nightly) and see how it works. Make sure to install in a different directory than your current install.

jonzn4SUSE کی جانب سے میں ترمیمکی گئ

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simpleman2 said

"waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

Try turning off or tweaking ETP.

jonzn4SUSE کی جانب سے میں ترمیمکی گئ

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jonzn4SUSE said

I was also having issue when I paid my bill on the 9th. Just tried with Nightly an it went right in without having to tweak my add-ons. see screenshot Try a different version of Firefox (Beta, Dev, or Nightly) and see how it works. Make sure to install in a different directory than your current install.

I'm not going through the hassle of installing a different version and having to set everything up all over again. I'll just have to switch over to Duckduckgo if Mozilla doesn't get involved and explain how to actually fix it.

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jonzn4SUSE said

simpleman2 said

"waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

Try turning off or tweaking ETP.

What is ETP? Your not showing how to pull up the options in your print screens. How do I pull up "Protections for login.xfinity.com?

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ETP is here. see screenshot

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I still can't get into billing even after turning off ETP. See attached

Once again I had to use the Duckduckgo browser to pay my Xfinty bill. Since there doesn't seem to be a way to get technical support directly from Mozilla I'm dumping Firefox for Duckduckgo, it's a shame, I've been using Firefox for many years, all the way back to the Waterfox days. This is what happens when a company doesn't provide real tech support.......they loose customers.

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Before you go. You can also try Refreshing Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

It's time for me to pay my bill, let me see what happens.

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I got in with no issues. see screenshot Any security software besides MS Defender?

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jonzn4SUSE said

Before you go. You can also try Refreshing Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If I do a refresh I will be losing everything (Profile) and starting over from scratch. I don't want to have to setup everything all over again.

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jonzn4SUSE said

I got in with no issues. see screenshot Any security software besides MS Defender?

Yes, I have Bitdefender Total Security, but it's not preventing me from logging in using any other browser. Before you ask, there is no way to turn it off, only completely uninstall and it's a real pain to reinstall because I'm running a dual boot system. I just tried logging in again....see attached.

I think it has something to do with tracking cookies. When logging in with Duckduckgo I click on Fire and clear Data and this it lets me login. See attached Here is are all the tracking cookies that Duckduckgo clears before letting me login. see attached

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Bitdefender Total Security... Just because the software works with other doesn't mean it won't cause an issue in Firefox. If your running Windows pro, try windows Sandbox option to test. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ If windows home, then you can try windows in Safe Mode with Networking to test. The next step will be to uninstall Bitdefender Total Security. Also, ETP is here. see screenshot

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