Go to the address '''about:crashes''' and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem. Or if you cannot access Firefox you can retrieve the files from your computer by going to Start typing '''%APPDATA%''' and clicking on '''Roaming'''. Navigate to '''Mozilla>Firefox>Crash Reports>Submitted''' and open and copy the .txt files here