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Firefox crashes

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  • Trả lời mới nhất được viết bởi philipp

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Firefox kept crashing past few days, software is up to date. Don't know how else to stop it from crashing, please help. Thanks

Firefox kept crashing past few days, software is up to date. Don't know how else to stop it from crashing, please help. Thanks

Tất cả các câu trả lời (3)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Report ID Date Submitted bp-d1fb723c-6082-45b1-9b39-8deea2160311 11/03/2016 21:44 bp-0942136e-c87e-48d9-a3a8-e42f52160311 11/03/2016 20:40 bp-99c4276e-dcfa-4d1a-aa92-360572160311 11/03/2016 20:05 bp-cbbb0aa7-49e2-4424-94d7-c06422160310 10/03/2016 20:10 bp-f2ad9687-478c-415a-bcee-b96f02160309 09/03/2016 21:01 bp-7e6669d1-0fd2-4435-99c6-0fa442160309 09/03/2016 19:43 bp-4d721229-0a24-4865-a2e6-ece622160309 09/03/2016 19:38 bp-a52d851b-b89d-4da2-83e5-fc32f2160309 09/03/2016 19:04 bp-a069482c-3dfc-44d9-916f-742982160309 09/03/2016 18:58

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thanks for following up with some crash ids. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes