Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Inbox empty on Gmail IMAP account

  • 3 trả lời
  • 0 gặp vấn đề này
  • 14 lượt xem
  • Trả lời mới nhất được viết bởi magali.fabre

more options

Hello,

My name is Magali, I have just installed Thunderbird 128.4.0esr (64 bits) on my Macbook Pro 2017 a week ago. I've synchronized 4 email accounts (including 3 gmail) so far, one of them is having a problem.

Everything was working fine at the beginning but at some point the emails in the inbox disappeared. They are still present in gmail.com and in the "all messages" folder (screenshot 2), but my inbox only shows the new messages (screenshot 1). But the inbox messages reappear when I add a filter "recipient = me" (screenshot 3) and disappear when the filter is empty...

Does someone know what is happening ?

Thank you ! Magali

Hello, My name is Magali, I have just installed Thunderbird 128.4.0esr (64 bits) on my Macbook Pro 2017 a week ago. I've synchronized 4 email accounts (including 3 gmail) so far, one of them is having a problem. Everything was working fine at the beginning but at some point the emails in the inbox disappeared. They are still present in gmail.com and in the "all messages" folder (screenshot 2), but my inbox only shows the new messages (screenshot 1). But the inbox messages reappear when I add a filter "recipient = me" (screenshot 3) and disappear when the filter is empty... Does someone know what is happening ? Thank you ! Magali
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

Thank you Matt for your help !

I've found where the bug was thanks to your reply. The version is not the same so I couldn't find exactly the "View>Message>All " you were suggesting but I found it in View>Discussions>All.

Gratefully, Magali

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (3)

more options

I did right click on the inbox and the "repair" it changed nothing...

Hữu ích?

more options

Your images appear to show 4 emails unread and two read which do appear only in your saved search, so I am guessing you have the folder set to show only unread emails. Either through;

Quick search

Through the menu.

Toolbar customization

It may also be the quick folders addon that is the issue. Restart in Troubleshooting mode from the help menu and see if having no addons in the session helps with the situation.

Hữu ích?

more options

Giải pháp được chọn

Thank you Matt for your help !

I've found where the bug was thanks to your reply. The version is not the same so I couldn't find exactly the "View>Message>All " you were suggesting but I found it in View>Discussions>All.

Gratefully, Magali

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.